Terms of Service

Agreement & Acceptance

These Terms apply to all users of the Platform, whether you access it through www.kivoza.com, vendor.kivoza.com, our mobile applications, or any related service we operate.

Depending on how you use KIVOZA, you are either:

• a Customer — an individual or business that posts a requirement to find and connect with technology vendors; or
• a Vendor — an agency, freelancer, or independent professional that receives leads and offers services to Customers.

Some provisions apply to everyone; others apply specifically to Customers or specifically to Vendors, and are marked accordingly. Vendors are also subject to any additional vendor-specific terms presented during registration, which form part of these Terms.

You accept these Terms when you take any of the following actions: creating an account; submitting a requirement; connecting with a Vendor or Customer; paying any fees; or otherwise using the Platform. If you use the Platform on behalf of a business, you represent that you are authorized to bind that business to these Terms.

Nature of the Platform

KIVOZA is a marketplace and connection platform — not a provider of technology services. Our role is limited to helping Customers and Vendors discover and connect with one another. We do not design, develop, deliver, supervise, or take responsibility for any work performed by Vendors.

Specifically, KIVOZA does not:

• perform, deliver, manage, or quality-check any technology work;
• employ Vendors or act as their agent, and does not act as an agent of Customers;
• guarantee that any Customer will hire a Vendor, or that any Vendor will accept or complete work;
• set the price, scope, timeline, or terms of any engagement between a Customer and a Vendor;
• hold, escrow, or process payments for the work Customers and Vendors agree between themselves.

Vendors are independent third parties. Customers are responsible for evaluating Vendors and deciding whether to engage them, and Vendors are responsible for the services they choose to provide. You use the Platform, and rely on any connection made through it, at your own discretion and risk, subject to the disclaimers in Section 12.

Eligibility & Accounts

3.1 Eligibility

To use the Platform, you must be at least 18 years old and able to form a legally binding contract. KIVOZA's Customer services are directed to businesses and individuals in the United States, while Vendors are located in India. You are responsible for complying with all laws that apply to you in your location.

3.2 Account Registration

Certain features require an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. Providing false, misleading, or incomplete information — or impersonating any person or business — is a breach of these Terms.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect any unauthorized use. We are not liable for any loss arising from your failure to safeguard your account.

3.4 One Account

Unless we agree otherwise in writing, you may hold only one account of each type. We may refuse registration, or suspend or close accounts, at our discretion where these Terms are breached.

How KIVOZA Works

The Platform allows Customers to describe what they need and be matched with Vendors who may be able to help. The exact experience may evolve as we improve the Platform.

4.1 Posting a Requirement (Customers)

Customers post a requirement by selecting the relevant service categories and describing their project, either through a guided form or our AI intake assistant. To keep enquiries genuine and useful, the Platform may verify your contact details and may guide the combination of services you can select so that each requirement remains coherent.

4.2 Connecting with Vendors (Customers)

Depending on the option chosen, a Customer may either browse and connect with matching Vendors directly (up to a maximum number of Vendors per requirement), or receive a curated shortlist prepared with the help of our team. Connecting shares limited contact details between the Customer and the Vendor so they can communicate directly.

4.3 Receiving Leads (Vendors)

KIVOZA is customer-led: Customers browse matched Vendors and choose whom to connect with. A Vendor appears in search results when they have availability switched on, and a Vendor can turn availability off at any time. A single requirement can connect with a limited number of Vendors, and a connection does not guarantee that the Customer will proceed or engage the Vendor.

4.4 No Guarantee of Matches or Outcomes

We aim to make relevant matches, but we do not guarantee that any requirement will receive matches, that any match will be suitable, or that any connection will result in an engagement. Matching depends on many factors, including the information you provide and the Vendors available at the time.

The Customer–Vendor Relationship

When a Customer and a Vendor connect through KIVOZA, any resulting relationship is directly and exclusively between them. KIVOZA is not involved in and bears no responsibility for that relationship.

Customers and Vendors are solely responsible for:

• negotiating and agreeing the scope, price, timeline, deliverables, and terms of any engagement;
• entering into their own written agreement, which we strongly recommend for every engagement;
• invoicing, making, and receiving payment for the work — directly between them;
• the quality, legality, and delivery of the work performed;
• resolving any dispute, refund, cancellation, or issue relating to the work.

KIVOZA does not guarantee the performance, conduct, honesty, qualifications, or legitimacy of any Customer or Vendor, and does not verify every statement made by users beyond the verification steps described in Section 8.

Fees & Payments

6.1 Payments for Work

Payments for the work itself are made directly between the Customer and the Vendor, under the terms they agree. KIVOZA is not a party to those payments and does not process, hold, or refund them.

6.2 Platform Fees

Fees for use of the Platform or any optional features, if any, will be as described on the Platform at the time. Where a feature is offered for a fee, its price and terms — including whether it renews and whether it is refundable — will be shown to you before you choose to use it. KIVOZA may introduce or change fees for optional features in the future; any such change applies only from the point you choose that feature.

6.3 Taxes

Prices shown do not include taxes unless stated. You are responsible for any taxes applicable to any fees you pay or to any engagement you enter into, in your own jurisdiction.

Acceptable Use

You agree to use the Platform lawfully, honestly, and in good faith. You must not:

• post false, misleading, fraudulent, or fake requirements, leads, reviews, or profile information;
• misrepresent your identity, business, qualifications, or the work you have performed;
• use the Platform for any unlawful purpose, or to request or offer unlawful services;
• circumvent, or attempt to circumvent, fees, verification, or the intended operation of the Platform — including arranging off-platform connections to avoid fees where a lead was surfaced through KIVOZA;
• harass, abuse, threaten, defame, or discriminate against any other user or our staff;
• upload viruses or malicious code, or attempt to gain unauthorized access to the Platform or other users' accounts;
• scrape, harvest, or collect data from the Platform except as expressly permitted;
• infringe the intellectual property, privacy, or other rights of any person;
• interfere with, disrupt, or place an unreasonable load on the Platform or its infrastructure.

We may investigate suspected breaches and take any action we consider appropriate, including removing content, restricting features, adjusting fees or credits, and suspending or closing accounts, as described in Section 15. Vendors are additionally bound by our Acceptable Use Policy.

Verification & No Endorsement

Before a Vendor can appear on the Platform, KIVOZA confirms that the Vendor is a real, registered business. The Vendor provides a government-issued business registration number — such as a GSTIN, PAN, Udyam (MSME) number, or CIN — and we verify it electronically against official government records through a verification provider.

8.1 What Verification Confirms

• That the registration number provided exists and is valid in the relevant government record;
• the registered business name and registration status shown in that record; and
• that this was the case at the time the check was carried out.

8.2 What Verification Does Not Confirm

Being listed, matched, or shown on the Platform is not a recommendation of any Vendor. We recommend reviewing a Vendor's profile, past work, and references, and agreeing scope, price, and terms directly with them in writing before starting work.

8.3 Changes to Verification

We may add, change, re-run, or withdraw verification requirements and checks at any time, including where a Vendor no longer meets them. A Vendor's verified status may be removed — for example, if their registration is cancelled or their details are found to be inaccurate.

Reviews & User Content

9.1 Your Content

"User Content" means anything you submit to the Platform — including requirements, profile details, portfolios, messages, ratings, and reviews. You retain ownership of your User Content, but you grant KIVOZA a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, and use it as needed to operate, promote, and improve the Platform.

9.2 Your Responsibility

You are solely responsible for your User Content and warrant that you have the rights to submit it and that it does not infringe any third-party rights, breach any law, or contain false or defamatory material.

9.3 Reviews & Ratings

Reviews and ratings must be honest, based on genuine experience, and must not be manipulated, incentivized, or faked. We may moderate, decline to publish, or remove content that violates these Terms, but we are not obligated to monitor User Content and are not responsible for it.

9.4 Feedback

If you send us suggestions or feedback about the Platform, you grant us the right to use it without restriction or obligation to you.

Intellectual Property

10.1 Our IP

The Platform, including its software, design, text, graphics, logos, the KIVOZA name and brand, and all related intellectual property, is owned by KIVOZA or its licensors and is protected by law. Except as expressly permitted, you may not copy, modify, distribute, reverse-engineer, or create derivative works from any part of the Platform.

10.2 Limited License to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose. This license ends when your right to use the Platform ends.

10.3 Trademarks

"KIVOZA", the KIVOZA logo, and "Share. Connect. Build." are trademarks of KIVOZA. You may not use them without our prior written permission. Other names and marks on the Platform are the property of their respective owners.

Third-Party Services

The Platform may link to, or rely on, third-party websites, tools, and services (for example, payment processors, verification providers, and communication tools). We do not control and are not responsible for the availability, content, policies, or practices of any third party.

Your use of third-party services is governed by their own terms and privacy policies. Any dealings you have with third parties are solely between you and them. We are not liable for any loss arising from your use of third-party services, and their inclusion does not imply endorsement.

Disclaimers

To the fullest extent permitted by law, the Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the above, KIVOZA does not warrant that:

• the Platform will be uninterrupted, timely, secure, or error-free;
• any Customer or Vendor is legitimate, qualified, reliable, or suitable;
• any requirement will be matched, or any connection will lead to an engagement or a successful outcome;
• any work performed by a Vendor will meet your expectations, be of any particular quality, or be delivered at all;
• any information on the Platform is accurate, complete, or current.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

Limitation of Liability

To the fullest extent permitted by law, KIVOZA and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business, or goodwill, arising out of or relating to your use of the Platform or any connection or engagement made through it — even if we have been advised of the possibility of such damages.

In particular, and without limitation, KIVOZA is not liable for any loss or damage arising from:

• the conduct, performance, or non-performance of any Customer or Vendor;
• the quality, legality, safety, or delivery of any work performed by a Vendor;
• any dispute, cancellation, non-payment, or non-delivery between a Customer and a Vendor;
• any decision to hire, or not hire, a Vendor, or to accept, or not accept, a lead.

13.1 Liability Cap

To the fullest extent permitted by law, KIVOZA's total aggregate liability arising out of or relating to these Terms or the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the greater of (a) the total amount you paid to KIVOZA (if any) in the six (6) months preceding the event giving rise to the claim, or (b) one hundred US dollars (US $100).

Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, including liability for fraud or for death or personal injury caused by negligence.

Indemnification

You agree to indemnify, defend, and hold harmless KIVOZA and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with:

• your use of the Platform;
• your breach of these Terms or any applicable law;
• your User Content;
• any engagement, transaction, or dispute between you and another user, including any work performed or received;
• your infringement of any third party's rights.

We reserve the right, at our own expense, to assume the exclusive defense of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us.

Suspension & Termination

15.1 By You

You may stop using the Platform and close your account at any time through your account settings or by contacting us. Certain terms, by their nature, survive termination (see Section 19).

15.2 By KIVOZA

We may suspend, restrict, or terminate your access to the Platform — with or without notice — if we reasonably believe that you have breached these Terms, engaged in fraudulent, unlawful, or harmful conduct, misused the matching system, or created risk or possible legal exposure for KIVOZA or other users.

15.3 Effect of Termination

On termination, your right to use the Platform ends immediately. Except as required by law or stated in our Refund Policy, any fees paid are handled as set out in our Refund Policy where an account is terminated for breach. Termination does not affect rights or obligations that accrued before it, or any provisions intended to survive.

Privacy & Data

We handle personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. It explains what information we collect, how we use it, when limited contact details are shared between Customers and Vendors to enable connections, and the choices and rights available to you, including rights under applicable US state privacy laws. It also explains how Vendor business-verification information (see Section 8) is collected, shared with our verification provider, retained, and protected, and confirms that KIVOZA does not collect or store Aadhaar or identity-document images.

By using the Platform, you acknowledge that connecting with another user involves sharing limited information with that user so you can communicate. You are responsible for how you use information you receive about other users, and you must not use it for any purpose other than the intended engagement.

Disputes & Governing Law

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. [FOR ATTORNEY REVIEW: confirm governing law, jurisdiction, and dispute-resolution venue for an India-based operator serving U.S. customers.]

17.1 Informal Resolution First

If you have a dispute with us, please contact us first at [email protected] so we can try to resolve it informally. Most concerns can be resolved quickly this way. You agree to attempt good-faith resolution for at least thirty (30) days before starting any formal proceeding.

17.2 Binding Arbitration

[SUBJECT TO LEGAL REVIEW] Except where prohibited by law, any dispute that cannot be resolved informally shall be settled by binding arbitration administered under the rules of a recognized arbitration body, on an individual basis, in [City, India — FOR ATTORNEY REVIEW]. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 No Class Actions

[SUBJECT TO LEGAL REVIEW] To the extent permitted by law, disputes will be resolved on an individual basis only, and you and KIVOZA waive any right to bring or participate in a class, collective, or representative action.

17.4 Disputes Between Users

Any dispute between a Customer and a Vendor is solely between those parties. KIVOZA is not a party to it, is under no obligation to become involved, and is released from any claims, demands, and damages arising out of such disputes.

Changes to These Terms

We may update these Terms from time to time. The current version will always be available at kivoza.com/terms-of-service, with the "Last Updated" date shown at the top.

For material changes, we will take reasonable steps to notify you — for example, by email or through the Platform — before they take effect. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform.

General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy, and any vendor-specific terms, form the entire agreement between you and KIVOZA regarding the Platform and supersede any prior agreements.

19.2 Severability

If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.

19.3 No Waiver

Our failure to enforce any provision is not a waiver of our right to do so later.

19.4 Assignment

You may not assign or transfer these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

19.5 Independent Parties

Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and KIVOZA, or between KIVOZA and any user.

19.6 Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, outages, cyber-attacks, or government actions.

19.7 Survival

Provisions that by their nature should survive termination — including Sections 2, 5, and 9–19 — will survive.

Contact Us

If you have any questions, concerns, or requests relating to these Terms of Service, please reach out:

We aim to respond to legal and compliance queries within a reasonable time.