Question 1

What is KIVOZA, and how does it work?

Accepted Answer

KIVOZA is an online IT services marketplace that connects U.S. businesses with verified IT companies and freelancers. Simply share your project requirements, explore matching vendors, review their profiles, and connect with up to five vendors of your choice. You can then discuss your project and decide who to hire.

Question 2

Is KIVOZA completely free for customers?

Accepted Answer

Yes. KIVOZA is completely free for customers. There are no registration fees, project posting charges, connection fees, or commissions. You only pay the IT service provider you choose to hire, based on the pricing and payment terms agreed upon directly.

Question 3

What types of IT services can I find on KIVOZA?

Accepted Answer

You can find vendors offering website development, eCommerce, mobile apps, custom software, CRM and ERP solutions, AI, automation, cloud services, cybersecurity, UI/UX design, and many other IT services. You can also find vendors with experience in your specific industry.

Question 4

Who are the IT vendors on KIVOZA, and how are they verified?

Accepted Answer

KIVOZA connects U.S. businesses with IT companies, agencies, and freelancers based in India. Vendors are verified using their PAN or GSTIN details to confirm their identity or business information. You can also review their profiles, experience, services, and case studies before connecting. Verification does not guarantee technical expertise or project quality.

Question 5

How does KIVOZA match vendors to my project?

Accepted Answer

KIVOZA matches vendors based on your project requirements, including services, industry, budget, and timeline. Each matching vendor receives a match score to help you compare their suitability. Vendors cannot pay to improve their match scores or receive preferential rankings. You always decide which vendors to contact.

Question 6

How many vendors can I connect with for one project?

Accepted Answer

You can connect with up to five vendors per project, completely free. Review their profiles, compare their experience, and select the vendors you prefer. You can choose just one or several vendors, and there is no obligation to hire anyone.

Question 7

Can I communicate directly with vendors before hiring them?

Accepted Answer

Yes. Once you connect with a vendor, you can communicate directly to discuss your requirements, request quotations, arrange meetings, and negotiate project terms. KIVOZA does not interfere with your discussions or require vendors to participate in a bidding process.

Question 8

How are project pricing, contracts, and payments handled?

Accepted Answer

You and your chosen vendor agree directly on project pricing, deliverables, timelines, contracts, and payment terms. KIVOZA does not collect project payments, manage contracts, or charge commissions. We recommend confirming all project terms in writing before work begins.

Question 9

What happens if I am not satisfied with a vendor or something goes wrong?

Accepted Answer

Project-related concerns should first be discussed directly with your vendor, as KIVOZA does not manage project delivery or contractual disputes. However, you can report suspected fraud, false information, or violations of platform policies to KIVOZA Support. We may review the complaint and take appropriate action.

Question 10

How do I get started with KIVOZA?

Accepted Answer

Click Find Vendors, share your project requirements, and complete your business and email verification. KIVOZA will show you matching IT service providers. Review their profiles, select up to five vendors, and connect directly. Getting started is completely free, with no obligation to hire.

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